Cannot download application

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    Michael Antrum

    OK, 5th time it installed. Now the Palette App crashes on launch.....

     

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    Andy

    Hi Michael, I've confirmed that AWS—where our installer files are served from—is reporting full service. I was also able to complete an install of PaletteApp Beta in under a minute on a slower connection than yours.

    In light of this, I highly suspect that your system and/or network are blocking .7z files as a security measure. This would explain why your network is working fine otherwise. This also likely explains why PaletteApp is crashing upon launch—it's likely missing vital components.

    I'd recommend disabling your firewall and using another network if possible to install. I'll also be reaching out privately to provide you with an alternate install method in case you're not able to get it working.

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