Can't load menu actions

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    Andy

    Hey Michael, I have a suspicion as to what might be happening.

    There are two apps that require access to enable menu actions—make sure to enable both PaletteApp AND System Events in the Security & Privacy menu (see screenshot below). The latter is a bit unclear, so I've run into this myself.


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    Michael Shade

    Thanks for your reply. I don’t see system events as an option. Is that something I need to configure or install?

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    Andy

    Hi Michael, I'm going to consult a teammate in regards to this—I'm unsure of how to add the System Events entry if it's not placed by PaletteApp. Will follow up ASAP.

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    Michael Shade

    Hi Andy,

    I found System Events in core services and added updated its permissions. I'm still getting the same error messages. Anything else I might try?

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    Andy

    Hi Michael,

    I was able to reproduce the exact same issues you've been having.

    After removing System Events, I re-added it, then tried re-loading the Lightroom menu and it failed instantly.

    It looks like MacOS isn't actually applying this change until after a reboot, so restart your machine and it will load the menu.

    If that doesn't work, go to ~/Library/Application Support/Palette/PaletteAppV2 and delete App Name.json, reboot, then try again.

    PS: For anyone running into the same issues and trying to follow this process, here's how to add System Events to the Security & Privacy menu:

    - Select the privacy tab, then Accessibility from the left hand side
    - Click the lock at bottom left and supply an Admin password
    - Select the + sign, then shortcut Cmd+Shift+G and paste in the path /System/Library/CoreServices/System Events.app

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    Michael Shade

    Hi Andy,

    Unfortunately a reboot didn't work for me. Also, I don't see the file you mentioned in my Application Support folder for Palette: 

    I don't see it in the subfolders either. Is it possibly a problem related to my using the beta version?

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    Andy

    I've been using Beta 2.4.12 to replicate everything you've mentioned here—there shouldn't be a functional difference between Beta and Public releases for this feature.

    Sorry to hear that didn't work; that must be frustrating. I can coordinate a support call with you for this aft or tomorrow; please select "Submit a Request" at the top right and I'll be in touch ASAP.

    Best,
    Andy

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    Michael Shade

    Will do - thanks for your help with this issue. 

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