Premiere Pro CC: Plugin Installation Errors (Path creation failed)

This article contains a list of common errors when installing Premiere Pro's plugin. The error text is shown in a small window:

To quickly search for your error, use Find and type in your error. For Windows, open Find with ctrl + F. For Mac, use command + F.

Error Description Solution
Please install Premiere Pro CC 10 or higher to access all functionality Premiere Pro version 2015.3 or newer not detected. Check The version number from "About Premiere Pro CC..." Install the latest PaletteApp and Premiere Pro CC version 
 Installation failed! The plugin could not be found. Please reinstall PaletteApp PaletteApp is unable to find the plugin file within Palette folders. Reinstall PaletteApp. Steps to uninstall PaletteApp here
 Installation failed! Files could not be copied to the destination folder. PaletteApp does not have the privileges to install the plugin in the correct folder.

Right click PaletteApp and click "Run as administrator"

Installation failed! Please make sure the Adobe application is closed and try again. PaletteApp is unable to install the plugin while Premiere Pro is running Quit Premiere Pro CC. If Premiere Pro is already closed, then restart your computer
Installation failed! Error creating folder PaletteApp does not have the privileges to create the necessary folder(s). Create a new Premiere Pro profile and input admin password, if necessary.
path creation error PaletteApp could not install the plugin at the correct location For detailed steps, go here

 


Upon creation of a Premiere Pro CC profile, you may get the following error:

Select your OS to jump to correct section: 

  1. Mac
  2. Windows

 

Mac

1) Navigate to /Library/Application Support/Adobe/Common/Plug-ins

To get here, open Finder and click on Go and then Go to Folder... 

Type or copy & paste "/Library/Application Support/Adobe/Common/Plug-ins/" without the quotations.

2) Create a new folder called ControlSurface

3) Restart the Palette application and go to a Premiere Pro profile. This should attempt to install the plugin again.

 

Windows

1) Navigate to C:\Program Files\Adobe\Common\Plug-ins\

To get here, open the Computer folder and copy & paste the following path into the address bar "C:\Program Files\Adobe\Common\Plug-ins\" without the quotations.

2) Create a new folder called ControlSurface

3) Restart the Palette application and go to a Premiere Pro profile. This should attempt to install the plugin again.

Error not listed? Contact us directly at support@palettegear.com

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