These steps will reinstall the firmware on the Palette core, which can help with issues such as flashing modules or modules that cannot be recognized by the software.
1) Open the About PaletteApp dialog window.
On Mac OS with PaletteApp version 2.0.77 and later, go to the "Help" menu and click on "Palette Updates":
For version 2.0.75 and earlier, go to the "PaletteApp 2" menu and click on "About PaletteApp 2":
On Windows, go to the Help menu and click on About:
2) Click Reinstall Firmware while the core module is connected via USB. We recommend removing all other modules to reduce the risk of errors.