Removing PaletteApp Files and Folders

This article shows how to remove Palette files and folders such as PaletteApp settings, temporary files, logs and drivers. Removing these files are required for a clean install.

Removing PaletteApp Files and Folders

The process is different for Mac OS and Windows.

Mac:

1) Navigate to ~/Library/Application Support/Palette/PaletteAppV2/profiles

To get to this folder, run Finder and open the Go menu. Click on "Go to Folder..." and copy & paste the following path: ~/Library/Application Support/Palette/PaletteAppV2/profiles

2) Backup your Palette Profiles

Copy all .plp files from this folder into a safe directory, or else they will be deleted in the next steps.

3) Navigate to ~/Library/Application Support/

To get to this folder, run Finder and open the Go menu. Click on "Go to Folder..." and copy & paste the following path: ~/Library/Application Support/

4) Find and delete the Palette and PaletteApp 2 folders. These folders contains logs and temporary profiles saved inside PaletteApp.

5) Open the Terminal application and copy & paste the following commands

  killall -9 cfprefsd
  rm -rf ~/Library/Preferences/com.palettegear.PaletteAppV2.plist

to remove PaletteApp settings.

Windows:

1) Navigate to C:\Users\USER_NAME\AppData\Local\ 

To get to this folder, open the Computer folder and copy & paste the following path into the address bar: C:\Users\USER_NAME\AppData\Local\ 

2) Find and delete the Palette and PaletteApp 2 folders. These folders contains logs and temporary profiles saved inside PaletteApp.

3) Open the desktop app Run through the Windows search bar or use Windows key + R. Type in regedit.

Click OK to continue.

4) Open HKEY_CURRENT_USER, then SOFTWARE. Find and delete the Palette folder.

5) Go to Program and Features through the Windows search bar. Find and remove Windows Driver Package - Atmel Corporation and Windows Driver Package - Palette (usbser) Ports

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