Modules are blinking

If you are experiencing modules connecting and disconnecting it may be best to update the firmware. 

You can perform a firmware reset by following the steps below:

1. Open the PaletteApp and under the help menu, open the menu and open up "Palette Updates". For Mac users, you can simply use the keyboard shortcut (CMD+,) to open the Preferences window.

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2. Select "Reinstall Firmware" from the list in the Palette Updates menu, you should see a dialogue open up like the one below. Ensure that you have your Palette core connected to your computer directly avoiding the use of a USB hub. You will need to remove all the modules from the core and hit "Update" to continue.

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3. After successfully updating plug back in your modules and check to see if the modules are still connecting/disconnecting. 

If your layout no longer appears, try these troubleshooting steps and then contact us at support@palettegear.com immediately.

 

 

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